Contact Us
In-Person Services
The Student Services Hub is open and available to help you with your time-sensitive financial aid, billing, and registration questions (excluding holidays):
Student Services Hub
University Student Center
800 21st Street NW
Ground Floor
Washington, DC 20052
- Monday, Tuesday, Thursday, and Friday - 9:00 a.m. to 5:00 p.m.
- Wednesday - 10:00 a.m. to 5:00 p.m.
During the first week of the Fall and Spring semesters, counselors have extended hours and are available:
- Monday - Thursday - 9:00 a.m. to 6:00 p.m.
- Friday - 9:00 a.m. to 5:00 p.m.
Phone
Our Student Services Specialists are also available by phone at 202-994-7350. Specialists are available year round (excluding holidays):
- Monday, Tuesday, Thursday, and Friday - 9:00 a.m. to 5:00 p.m.
- Wednesday - 10:00 a.m. to 5:00 p.m.
During the first week of the Fall and Spring semesters, counselors have extended hours and are available:
- Monday - Thursday - 9:00 a.m. to 6:00 p.m.
- Friday - 9:00 a.m. to 5:00 p.m.
Billing questions may be directed to [email protected]. Please include your GWID in your email correspondence.
Third-party questions and/or document submissions may be directed to [email protected].
Refund questions or completed Parent Refund Request forms may be directed to [email protected].
Fax
Documents may be faxed to 571-553-1099.