Contact Us

In-Person Services

Financial Services Counselors are available in Colonial Central for in-person inquiries. Colonial Central is located on the Ground Floor of the Marvin Center. Counselors are available according to the Colonial Central Hours of Operation.


Our Financial Services Counselors are also available by phone at 202-994-7350. Counselors are available year round (excluding holidays):

  • Monday, Tuesday, Thursday, and Friday - 9:00am to 5:00pm
  • Wednesday - 10:00am to 5:00pm

During the first week of the Fall and Spring semesters, counselors have extended hours and are available:

  • Monday - Thursday - 9:00am to 6:00pm
  • Friday - 9:00 am to 5:00pm


Billing questions may be directed to [email protected]Please include your GWID in your email correspondence.

Third-party questions and/or document submissions may be directed to [email protected].

Refund questions or completed Parent Refund Request forms may be directed to [email protected]


Documents may be faxed to 571-553-1099.