Contact Us

In-Person Services

The Student Services Hub will be closed until further notice. They will be available via phone and email during normal business hours listed below.

More information can be found on GW's COVID-19 Response website.


Our Student Services Specialists are also available by phone at 202-994-7350. Specialists are available year round (excluding holidays):

  • Monday, Tuesday, Thursday, and Friday - 9:00 a.m. to 5:00 p.m.
  • Wednesday - 10:00 a.m. to 5:00 p.m.

During the first week of the Fall and Spring semesters, counselors have extended hours and are available:

  • Monday - Thursday - 9:00 a.m. to 6:00 p.m.
  • Friday - 9:00 a.m. to 5:00 p.m.


Billing questions may be directed to [email protected]Please include your GWID in your email correspondence.

Third-party questions and/or document submissions may be directed to [email protected].

Refund questions or completed Parent Refund Request forms may be directed to [email protected]


Documents may be faxed to 571-553-1099.