Contact Us

THE STUDENT SERVICES HUB WILL BE CLOSED STARTING MONDAY, DECEMBER 20, THROUGH FRIDAY, JANUARY 7. WE ANTICIPATE REOPENING FOR IN PERSON SERVICES ON MONDAY, JANUARY 10. PHONE AND EMAIL SUPPORT WILL BE AVAILABLE DECEMBER 20-23, 2021, AND JANUARY 3-7, 2022. 

FOR MORE INFORMATION ON GW'S COVID-19 RESPONSE PLEASE VISIT THIS LINK: https://campusadvisories.gwu.edu/covid-19

In-Person Services

The Student Services Hub is open and available to help you with your time-sensitive financial aid, billing and registration questions (excluding holidays):

  • Monday, Tuesday, Thursday, and Friday - 9:00 a.m. to 5:00 p.m.
  • Wednesday - 10:00 a.m. to 5:00 p.m.

During the first week of the Fall and Spring semesters, counselors have extended hours and are available:

  • Monday - Thursday - 9:00 a.m. to 6:00 p.m.
  • Friday - 9:00 a.m. to 5:00 p.m.

Phone

Our Student Services Specialists are also available by phone at 202-994-7350. Specialists are available year round (excluding holidays):

  • Monday, Tuesday, Thursday, and Friday - 9:00 a.m. to 5:00 p.m.
  • Wednesday - 10:00 a.m. to 5:00 p.m.

During the first week of the Fall and Spring semesters, counselors have extended hours and are available:

  • Monday - Thursday - 9:00 a.m. to 6:00 p.m.
  • Friday - 9:00 a.m. to 5:00 p.m.

E-mail

Billing questions may be directed to [email protected]Please include your GWID in your email correspondence.

Third-party questions and/or document submissions may be directed to [email protected].

Refund questions or completed Parent Refund Request forms may be directed to [email protected]

Fax

Documents may be faxed to 571-553-1099.