Student Account Holds
Per the university's Past Due Balance policy, failure to pay the bill in full by the first day of the semester or to make all required monthly payment plan payments by their due date may result in the assessment of late payment fees, financial holds, and other collection activity. GW may also add holds for returned payments or other criteria as specified below.
- Financial Holds
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Accounts that are past due are encumbered by the University. A student whose account is encumbered may not register for future semesters, may not receive grades, diplomas or transcripts. Accounts that are more than 90 days past due may be referred for additional collection activity.
- Balance holds are added to active students with an outstanding balance of $2,500 or more. This hold can only be removed once the balance is below the threshold. The system automatically releases non-collection holds within a four hours of receipt of payment.
- For inactive students, a hold is added to any account balance of $25 or more. The balance must be paid in full before the hold will be lifted.
- Returned Payment Holds
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A hold is added to the account if a payment is returned by your bank for any reason. If your payment was returned due to insufficient funds, the hold can be removed 10 calendar days after the outstanding balance has been paid in full. Additionally, a $35 Returned Payment Fee is automatically applied when a payment is returned. If two payments are returned to the University due to insufficient funds, a hold will be added and all future payments must be made by guaranteed funds (e.g., wire transfer, cashier's check).
- Informational Holds
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An informational hold will be added to your account if it meets one of the below criteria,. These holds do not block university services.
- Missing Address Hold: You do not have a current address in GWEB. Once you add an address in GWEB, this hold will be removed from your account within the next 24 hours.
- Missing Refund Profile: You have not set up a refund profile in Student eBill, located in the Student Accounts menu in GWeb. This hold will be removed automatically once a refund profile is created; otherwise it will remain on the account but will not impact access to any university services.
- NSF Hold: If you have two or more returned ACH payments you will only be able to submit payment via credit card, wire, or other certified funds.
- Chargeback Hold: If GW receives notice of a dispute from your card-issuing institution, the option to make future payments online via the Student Account eBill will be restricted. All future payments will need to be submitted via certified funds (wire, cashier's check, money order, etc.)
- Chapter 31 and 33 Students
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GW students who are eligible to receive benefits from the Department of Veteran Affairs (VA) under Chapter 31 Vocational Rehabilitation and Services (VR&E) and/or Chapter 33 Post 9/11 GI Bill ® must submit a request for certification for each semester or summer session in which they elect to receive funding. Once the certification is approved, GW will not impose any penalty upon students unable to meet their financial obligations to the University due to delayed tuition and fees payment and/or delayed disbursement funding from the VA. This includes, but is not limited to, assessing late fees, denying access to classes, libraries or other institutional facilities, or requiring any covered students to borrow additional funds to cover past due balances caused by delays in VA funding.
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GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at https://www.benefits.va.gov/gibill.